Overview
This Shipping & Returns document governs every order for women's shoes placed through sneakerrise.com. By completing checkout, the buyer accepts the shipping terms, the strict 14-day no-reason refund policy, and the return conditions set out in this document. Chi Keung Limited ships women's shoes to the destinations made available at checkout.
Order Processing
Orders are reviewed and prepared for dispatch within a standard processing window after payment confirmation. Orders placed outside business hours or during peak demand periods are processed on the next available business period. Payment authorization must be complete before dispatch. Chi Keung Limited does not guarantee dispatch on the same day an order is placed.
Order details, including the delivery address, cannot be modified after dispatch. Buyers must confirm the delivery address and contact phone number before completing checkout.
Shipping Destinations and Delivery
Chi Keung Limited ships to the destinations made available at checkout. Delivery timelines depend on the destination country, the destination region, the carrier network, and customs processing. Delivery is handled by third-party carriers. Tracking information is issued once the carrier accepts the parcel.
Delivery timelines are estimates provided by the carrier. Chi Keung Limited does not control carrier transit speed and does not guarantee a delivery date. Delays caused by customs inspection, carrier disruption, weather events, or an incorrect delivery address fall outside the control of Chi Keung Limited.
Shipping Costs, Duties, and Taxes
Shipping costs are calculated at checkout and are payable by the buyer. Import duties, customs clearance fees, and local taxes levied at the destination are the responsibility of the buyer. Chi Keung Limited does not reimburse duties or taxes paid to a customs authority.
Tracking
A tracking number is sent to the email address supplied at checkout once the parcel is handed to the carrier. Buyers must monitor the tracking record and contact the carrier directly for transit updates. If the tracking record shows delivery and the parcel cannot be located, the buyer must contact Chi Keung Limited at [email protected].
14-Day No-Reason Refund Policy
Buyers may request a refund without stating a reason within exactly 14 days of receiving the order. The 14-day period begins on the date the carrier records delivery. Requests submitted after the 14-day period are not accepted under this policy.
Return Eligibility Conditions
To qualify for a no-reason refund, returned women's shoes must be unused, unworn, unwashed, and undamaged. All original packaging, shoe boxes, dust bags, tags, and accessories included with the shipment must be returned together with the shoes. Shoes that show signs of wear, sole scuffing, or odor do not qualify. The original shoe box must not be used as the outer shipping carton.
Return Shipping Costs
The buyer bears the return shipping costs in full. Chi Keung Limited does not issue prepaid return labels and does not reimburse return postage, packaging costs, insurance, or any other expense connected with returning an item. Return shipping charges are non-refundable. Buyers must use a trackable and insured return service, because Chi Keung Limited cannot process a refund for a return parcel that is not received.
Return Process
1. Submit the return request to [email protected] within 14 days of receiving the order. Include the order number and the item details.
2. Await written confirmation from Chi Keung Limited. Returns sent without confirmation are not accepted.
3. Pack the women's shoes, the original shoe box, and all included accessories inside a protective outer carton.
4. Write the return authorization reference on the outside of the parcel.
5. Ship the parcel to the return address supplied in the confirmation, using a trackable service.
6. Send the tracking number to [email protected] so the return can be monitored.
7. The return is inspected after arrival. A refund is approved when the eligibility conditions are met.
Return Recipient Details
All return parcels must be addressed exactly as follows. The recipient must be Chi Keung Limited, the contact phone is +852 6011 5528, and the specific return address is 288 Des Voeux Road Central, Central. Parcels addressed differently may be rejected or returned to the sender at the buyer's expense.
Refund Processing and Arrival Time
After the returned item is received and inspected, Chi Keung Limited notifies the buyer of the refund decision. Approved refunds are issued to the original payment method used for the purchase. The refund arrival time is at least 14 days from the date the refund is approved. Bank processing, card network handling, and payment provider procedures add further time. Buyers must allow at least 14 days for the refund to appear on the account.
PayPal Refund Timing
PayPal refunds take at least 14 days from the date of approval to reach the buyer's PayPal account. In some regions, local laws require up to 30 days for PayPal refunds. Where local law requires a longer period, up to 30 days applies to PayPal refunds.
Damaged or Defective Items
Claims for damaged or defective women's shoes must be submitted within exactly 7 days of receipt of the order. The 7-day claim period begins on the date the carrier records delivery. Claims submitted after exactly 7 days from receipt are not accepted. The claim must be sent to [email protected] and must include the order number, a description of the damage or defect, and clear photographs of the item and the outer packaging. Chi Keung Limited reviews each claim and determines the resolution, which may be a replacement, a repair, or a refund of the purchase price. This 7-day claim period matches the period stated in the Terms of Service.
Non-Returnable and Rejected Returns
Returns that fail the eligibility conditions are not accepted. Items returned without valid confirmation, items received after the 14-day return period, and items that are used, worn, damaged, or missing original packaging are rejected. Rejected items may be shipped back to the buyer at the buyer's expense. Return shipping costs for rejected items remain the responsibility of the buyer.
Exchanges
Chi Keung Limited does not process direct exchanges. Buyers who require a different size or style must complete a return under the 14-day no-reason refund policy and place a new order on sneakerrise.com.
Contact
Questions about shipping, returns, or refunds can be sent to [email protected] or directed to +852 6011 5528. Written correspondence can be sent to 288 Des Voeux Road Central, Central.